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Information search using the balanced scorecard: What matters?

2010; Wiley; Volume: 21; Issue: 3 Linguagem: Inglês

10.1002/jcaf.20581

1097-0053

Bruce R. Neumann, Michael Roberts, Éric Cauvin,

Accounting and Organizational Management

Abstract Information overload has been rightly called one of the "deadly sins" of balanced scorecards. To help organizations make their scorecards balanced, this article discusses how many and what types of measures to use. © 2010 Wiley Periodicals, Inc.