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Bridging the Service Divide Through Digitally Enabled Service Innovations: Evidence from Indian Healthcare Service Providers

2015; MIS Quarterly; Volume: 39; Issue: 1 Linguagem: Inglês

10.25300/misq/2015/39.1.11

2162-9730

Shirish C. Srivastava, G. Shainesh,

Digital Platforms and Economics

The digital divide is usually conceptualized through goods-dominant logic, where bridging the divide entails providing digital goods to disadvantaged segments of the population. This is expected to enhance their digital capabilities and thus to have a po