Developing Emotional Intelligence for Healthcare Leaders
2012; Linguagem: Inglês
10.5772/31940
AutoresClaudia S. P. Fernandez, B. Herbert, W. Shelly, AnnaMarie Connolly,
Tópico(s)Health and Well-being Studies
ResumoSkills in emotional intelligence (EI) help healthcare leaders understand, engage and motivate their team.They are essential for dealing well with conflict and creating workable solutions to complex problems.EI skills are grounded in personal competence, upon which build the skills for social competence, including social awareness and relationship management.The leader's EI skills strongly impact the culture of the organization.This article lists example strategies for building seventeen key emotional intelligence skills that are the foundations for personal and work success and provides examples of their appropriate use as well as their destructive under-use and over-use.Many examples are those incorporated into our healthcare-related leadership development institutes offered at the University of North Carolina's Gillings School of Global Public Health. EI and EQ in healthcare leaders"More than prescriptions, medicine involves communication, tolerance, flexibility, listening, hard work and a passion for the practice."--Floyd Loop, MD (Loop 2009) In the world of healthcare, as with many other sectors, equating intelligence with leadership can be a significant error.While intelligence is a critical building block of success for healthcare leaders, and for physicians in particular, to rely upon sheer intelligence to manage the complexities inherent in modern healthcare is tantamount to inviting career derailment.Healthcare as a field is cast against a background of patient and family anxiety, often challenging diagnosis and treatment, and financial as well as regulatory complexity.Intellect is helpful, but is only one of many keys to success for healthcare leaders.In considering challenging work situations encountered by physicians, nurses and other healthcare leaders with colleagues or staff, many center on: 1) misunderstandings of either word or intent; 2) the inability of an individual to grasp the impact of their actions on others; or 3) the "grit-in-the-gears" hurdles created by organizational culture issues.While healthcare leaders face clinical and financial challenges, interpersonal issues frequently www.intechopen.com
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