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Spirit and community at Southwest Airlines:

1999; Emerald Publishing Limited; Volume: 12; Issue: 3 Linguagem: Inglês

10.1108/09534819910273928

1758-7816

John Milliman, Jeffery M. Ferguson, David G. Trickett, Bruce A. Condemi,

Organizational Strategy and Culture

Abstract One important issue is whether spirituality in the workplace can be used only to benefit employees or can it be developed also to the advantage of organizations? The purpose of this article is to articulate a model of how spiritual values can be integrated into organizations and then assess how this model predicts organizational behavior in one company, Southwest Airlines (SWA). The application of this model provides insights into how and under what specific conditions spiritual values can positively impact both profitability and employee attitudes in organizations. Implications for both research and practice are discussed.