Hitting Two Birds With One Bullet: Bedside Shift Reporting
2010; Elsevier BV; Volume: 39; Linguagem: Inglês
10.1111/j.1552-6909.2010.01121_4.x
ISSN1552-6909
AutoresRosalina Butao, Lou Jean Reyes, Beppina Azrak, Janine Balkin, Frances Marie De Jesus, Lisa Listowsky, Ruth Laine,
Tópico(s)Geriatric Care and Nursing Homes
ResumoWith the goal of improving patient satisfaction in a Mother/Baby unit (MBU), a voluntary team of nurses called "Raising the Bar Team" (RTBT) was formed. After the team analyzed the last two quarters' Press Ganey Patient Satisfaction results of the unit, a review of the literature was conducted on handoff bedside shift reporting, and patients were involved in the process. According to the literature, bedside shift reporting results in patient involvement and empowerment allows patients to recognize that their participation improves their safety, increases rapport between nurse and patients ( 3 Kelly M. Change from an office based to walk around handover system. Nurse Times. 2005; 101: 34-35 PubMed Google Scholar ), and reassures patients that the nurses work as a team with everyone on the same page ( 1 Anderson C. Mangino R. Nurse shift report. Nursing Administration. 2006; 302: 112-122 Crossref Scopus (131) Google Scholar ). On an organizational level, bedside shift reporting solidifies compliance to the Joint Commission's 2009 National Patient Safety Goals: improve the accuracy of patient identification, improve communication among caregivers, and encourage patient's active involvement in their own care ( 2 AnonymousFocus on five. Joint Commission Perspectives on Patient Safety. 2005; 5: 11 Google Scholar ). Furthermore, evidence suggests that patients actively involved in their care are more satisfied (Anderson & Mangino).
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