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Experiential retail: shopping in recreation tourism at the Venetian resort.

2005; Texas A&M University Press; Volume: 3; Issue: 6 Linguagem: Inglês

1941-5842

Seeun Kim, Pauline Sullivan,

Diverse Aspects of Tourism Research

This paper offers a practical understanding of experiential retailing and examines its’ application by an existing tourism destination complex, the Venetian in Las Vegas. The Venetian’s use of specific experiential retailing strategies, branding, thematic/entertainment retailing, lifestyle retailing, and brand extension, and their value also are discussed in terms of creating differentiation in a competitive market. These are strategies can help other tourism related retailers create customer value, encourage repeat tourism, and increase per person spending.