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Motor carrier selection criteria : perceptual differences between shippers and carriers

1991; Penn State University Press; Volume: 31; Issue: 1 Linguagem: Inglês

2157-328X

Roger D. Abshire, Shane R. Premeaux,

Transport and Economic Policies

With the increased competition in the trucking industry after the Motor Carrier Act of 1980, which has only intensified with globalization, NAFTA and the shift toward technical information support systems, carriers are more mindful than ever to shippers' preferences. This study is a longitudinal assessment comparing 2001 to 1991 of shipper-to-shipper perceptions, carrier-to-carrier perceptions and shipper-to-carrier perceptions. In 2001 shippers were even more concerned with access to information, reliability of carriers' performance, solid customer relations and availability of services that they desired. Carrier-to-carrier comparisons showed similar concerns as well as the value of rate leadership. Compared to 1991, the 2001 survey showed improvement in reducing the variation between shipper and carrier selection criteria, meaning the two groups were closer together. Shippers identified more flexible rates, more customized services and better use of the Web.