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SPI – A Guarantee for Success? – A Reality Story from Industry -

2000; Springer Science+Business Media; Linguagem: Inglês

10.1007/978-3-540-45051-1_21

1611-3349

Erik Rodenbach, Frank van Latum, Rini van Solingen,

Advanced Software Engineering Methodologies

The Tokheim development centre in Bladel, The Netherlands, has a 10-year experience in applying Software Process Improvement methods (SPI). Several methods were used to improve and adapt the software development process and successes have been booked regularly during those years. In 1992 the Bladel site was ISO9001 certified and achieved CMM Level 2. Now several years later the software development centre is still ISO9001/TickIT certified, however recent BOOTSTRAP Assessments pointed out that several sub-processes of the software development process can be rated in the lowest capability ranges. It is our observation that the reason for this is that the SPI program has been heavily influenced by several factors not clearly identified in most methods. The presence and extent of these influencing factors is a major prerequisite for the successful implementation of a SPI method. This paper presents an overview of the SPI methods applied in the Tokheim organisation and how the progress of the SPI program has been influenced.