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A new methodology for the development of CSCW systems

1998; Springer Science+Business Media; Linguagem: Inglês

10.1007/978-0-387-35350-0_3

1868-422X

Pradeep Ray,

Business Process Modeling and Analysis

The emerging development of virtual corporations, networks and facilities raises the issue of the management of development processes for future enterprise-wide networked applications. Recently there has been some interesting developments in the area of Computer Supported Cooperative Work (CSCW) that provides a binding between organisational business processes and emerging communication technologies. This paper presents a new methodology for the development of CSCW systems. The commonly used help-desk based cooperative business model has been used for illustration. This paper also presents the application of this methodology as a case study in a large telecommunication organisation. This work lays the foundation for research in the evolution of effective means for the development of future cooperative information systems.