Portal de Periódicos da CAPES

Implementation and Evaluation of a Lipid Screening Program in a Large Chain Pharmacy

2002; Elsevier BV; Volume: 42; Issue: 3 Linguagem: Inglês

10.1331/108658002763316833

2543-0947

Brad Tice, Charles R. Phillips,

Medication Adherence and Compliance

To evaluate the implementation of a lipid testing service across an entire market of a large chain pharmacy. Observational study using a validated satisfaction scale. Nine Osco Drug pharmacies in Des Moines, Iowa. Number of patients choosing to participate in a fee-for-service lipid screening program, type of test chosen, effects of marketing on service volume, and patient satisfaction. A total of 159 screenings were performed in the 9 pharmacies. The majority of patients (79.7%) chose the more expensive fasting lipid profile, and service volume seemed to correspond to the number and intensity of marketing efforts. There was a trend toward increased patient satisfaction with the services represented by the Managing Therapy and Friendly Explanation dimensions addressed in the survey. Patients were willing to pay out-of-pocket for lipid screening. More efforts need to be devoted to marketing this service to create value for the customer and to establish it as a viable component