Cybercounseling Online: The Development of a University-Based Training Program for E-mail Counseling
2008; Taylor & Francis; Volume: 26; Issue: 2-4 Linguagem: Inglês
10.1080/15228830802102081
ISSN1522-8991
AutoresLawrence Murphy, Robert J. MacFadden, Dan Mitchell,
Tópico(s)Technology Adoption and User Behaviour
ResumoABSTRACT The development of a university-based cybercounseling certificate program through the continuing education department of a graduate faculty of social work is described. This web-based program consists of two levels: introductory and advanced, and offers experienced face-to-face counselors training in an asynchronous, e-mail form of cybercounseling. Ethical issues such as cross-jurisdictional concerns, client appropriateness, and counselor insurance are discussed. A system developed to provide online e-mail security through web-based access and encryption is highlighted. Several techniques for e-mail counseling such as presence, and spacing and pacing are discussed and illustrated. Demographics of learners and feedback from graduates are presented and lessons learned are discussed.
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