Portal de Periódicos da CAPES

Artigo Acesso aberto Produção Nacional Revisado por pares

BIBTEX RIS

Innovation and adoption of mobile technology in public organizations: the IBGE case

2011; FUNDAÇÃO GETÚLIO VARGAS; Volume: 51; Issue: 1 Linguagem: Inglês

10.1590/s0034-75902011000100007

2178-938X

Amarolinda Iara da Costa Zanela Saccol, Adriana Manica, Silvia Elaluf-Calderwood,

ICT Impact and Policies

The use of Mobile and Wireless Information Technologies (MWIT) for provisioning public services by a government is a relatively recent phenomenon. This paper evaluates the results of MWIT adoption by IBGE (The Brazilian Institute of Geography and Statistics) through a case study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data gathering in a census operation in Brazil. A set of challenges for a large scale application of MWIT required intensive work involving innovative working practices and service goals. The case reveals a set of outputs of this process, such as time and cost reductions in service provision, improved information quality, staff training and increased organizational effectiveness and agility.