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Effective quality control during disaster recovery

2004; Wiley; Volume: 9; Issue: 2 Linguagem: Inglês

10.1002/bltj.20032

1538-7305

Richard E. Krock,

Infrastructure Resilience and Vulnerability Analysis

Since September 11, 2001, the increased awareness of homeland security issues has focused a great deal of attention on disaster recovery planning. Plans for mobilizing restoration forces and equipment, along with project management procedures to be used during a recovery, are now, or should be, part of every company's business continuity plan. During a telecommunications disaster recovery, the primary emphasis is on rapid restoration of service. This is appropriate; however, the level of quality with which the work is accomplished will have a great bearing on how the site performs in the future. This paper describes the use of a small, dedicated quality team that balances the need for speed with the need to maintain high-quality standards during restoration services, using examples from the Hinsdale fire restoration of 1988.