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Consumer confusion in the Chinese personal computer market

2006; Emerald Publishing Limited; Volume: 15; Issue: 3 Linguagem: Inglês

10.1108/10610420610668621

2054-1643

Sheena Leek, Kun Dai,

Innovation Diffusion and Forecasting

Purpose The paper seeks to identify the sources of confusion in the Chinese personal computer market and the confusion reduction strategies used. Design/methodology/approach A self‐completion questionnaire with a sample of 140 respondents was used. Findings Technological complexity is the major source of confusion. Word of mouth is the most common source of information used to reduce confusion due to its credibility and reliability. Practical implications Technical confusion leads to similarity confusion and overchoice confusion. Manufacturers and retailers need to address technical confusion to reduce the overall level of confusion in the PC market. Originality/value The paper examines confusion in an Eastern culture, whereas previously it has been predominantly investigated in Western cultures.