Portal de Periódicos da CAPES

Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach

1999; Routledge; Volume: 10; Issue: 4-5 Linguagem: Inglês

10.1080/0954412997451

1360-0613

Mike Donnelly, Edward Shiu,

Housing Market and Economics

Examines the quality of housing services provided by local authorities in Falkirk area of Scotland. Management of housing services in Falkirk area; Priorities in the delivery of housing services in Falkirk area; Approach to the measurement of service quality.