The illusion of managerial control
1986; Elsevier BV; Volume: 11; Issue: 6 Linguagem: Inglês
10.1016/0361-3682(86)90031-0
ISSN1873-6289
Autores Tópico(s)Enterprise Management and Information Systems
ResumoThe design and implementation of organizational control systems based on a cybernetic model stand in need of revision. The revision is required by increasing numbers of reports of system ineffectiveness and, in some cases, failure. The paper suggests that a major reason for current difficulties resides in the "illusion of control" implied by theory and implemented in practice. An alternative definition of organizational control based in the concept of "multirationality" is proposed.
Referência(s)