Portal de Periódicos da CAPES

Starting-time decisions in labor tour scheduling: An experimental analysis and case study

2001; Elsevier BV; Volume: 131; Issue: 3 Linguagem: Inglês

10.1016/s0377-2217(00)00135-1

1872-6860

Michael J. Brusco, Larry W. Jacobs,

Vehicle Routing Optimization Methods

Abstract Many service organizations limit the number of daily planning periods in which employees may begin their shifts to a fixed number, S . Even for relatively small values of S , which are quite common in practice, there may be hundreds, thousands or millions of possible subsets of starting times. This paper presents the results of a large experimental study that revealed that, in many instances, only a very small portion of starting-time subsets was capable of providing the minimum workforce size. The importance of effective starting-time selection is further supported by a case study that describes a spreadsheet-based program designed for scheduling customer service representatives in the System Support Center, United States and Canada Group, Radio Network Solutions Group, Land Mobile Products Sector, Motorola.