Portal de Periódicos da CAPES

ISO 9001 certification research: questions, answers and approaches

2009; Emerald Publishing Limited; Volume: 26; Issue: 1 Linguagem: Inglês

10.1108/02656710910924161

1758-6682

Paulo Sampaio, Pedro Saraiva, António Guimarães Rodrigues,

Product Development and Customization

Purpose – The majority of ISO 9001 certification research studies conducted so far are supported by survey methodologies and descriptive statistics. As such, they express conclusions that are mainly derived from opinions and perceptions about the subject. Thus, it is common to find in the open literature references that point out the highly subjective results derived from such studies (often of somewhat contradictory nature). This paper tries to compile the main conclusions that ISO 9001 research studies have tried to address, with the aim of describing the quality management systems literature state‐of‐the‐art.