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Methodology for quality management of projects in manufacturing industries

2012; Taylor & Francis; Volume: 24; Issue: 1-2 Linguagem: Inglês

10.1080/14783363.2012.728851

1478-3371

Sandra Milunović Koprivica, J. Filipovic,

Quality and Supply Management

The objective of this paper was to present the research results related to modelling a methodology for the quality management of projects in manufacturing industries in the Republic of Serbia. The model was harmonised, according to its basic function and primary structure, with the requirements of the ISO 9001:2000 series of standards and is mostly based on the Project Management Institute's Project Management Body of Knowledge. It was also harmonised with the conditions in which Serbian industrial companies operate and was created to facilitate management of these processes with the aim of achieving business excellence. A survey of the companies and experts was carried out by e-mail. A methodologically adjusted questionnaire was compiled. The communicative principle was: one questionnaire – one company/expert. A total of 500 micro-, small-, medium-sized and large organisations, including those that are ISO certified and uncertified, was included in the survey. In total, 168 companies participated (33.6% responded; which was, at that time, about 10% of all certified companies in the Republic of Serbia). The research was conducted in the first half of 2011.