Professionalism and the work-life balance
2014; Elsevier BV; Volume: 60; Issue: 4 Linguagem: Inglês
10.1016/j.jvs.2014.04.077
ISSN1097-6809
Autores Tópico(s)Hospital Admissions and Outcomes
ResumoIt has been an overwhelming pleasure to serve as the thirty-eighth President of the Southern Association for Vascular Surgery. The honor ranks among the top of my professional achievements, and I thank the membership for the responsibility and the collective confidence entrusted to me. The Southern Association for Vascular Surgery is my favorite organization and I remain thankful for the commitment of the membership and their overall collegiality. The universal response of the membership when asked to assume yet another professional responsibility for the benefit of the organization has always been a resounding "yes, happy to help in any way, thanks for asking." I am particularly indebted to Dr Eric Endean, our current Secretary-Treasurer, who remains the heart and soul of our organization, and I would like to formally thank his two immediate predecessors, Drs Kimberly Hansen and Spence Taylor, who helped guide the organization over the past decade. I have enjoyed a successful and remarkably gratifying professional career, largely as a result of my mentors and colleagues. I would like to thank my mentors at the University of Michigan, including Drs Greenfield, Stanley, Zelenock, Wakefield, and Messina. I had the incredible opportunity to train under a group of individuals who helped shape vascular surgical care, and my association with the University has helped foster my career at every level. I would like to thank my mentors at the University of Florida, Drs James Seeger and Timothy Flynn. Jim was a technically gifted surgeon and wonderful academician who did things for the "right reasons" based on the evidence in the literature. He established a strong Division while allowing the junior faculty to achieve their academic goals and flourish. Tim remains a trusted colleague, a dear friend, and a wonderful resource for my clinical, professional, and personal challenges. Indeed, it seems that hardly a day goes by that I don't tell the trainees "Dr Seeger this…" or "Dr Flynn that…" I would like to thank all of my current and past partners at the University of Florida. Dr Seeger established a group practice model in which the Division was stronger than the sum of the parts. This has resulted in a great working environment, and I have always joked that our group has been so successful because "everyone does more than their fair share." Last, I would like to thank a generation of Vascular Fellows that have trained at the University of Florida. Collectively, they have all been wonderful physician-surgeons, tirelessly committed to patient care. They have all gone off to be among the finest vascular surgeons in their respective communities or practice settings and have reflected very well on the training program. I have no financial conflicts regarding the content of my presentation but must confess that I am not an expert in the "work-life balance," and I am sure that my current partners and family can attest to my deficiencies. They have all chuckled when I shared the topic of my Presidential Address and stated that I really needed to establish a better balance before I could honestly give this talk. Indeed, a few weeks back, I came to work and one of my partners asked about my weekend. I responded that I had a good weekend but worked all day on both Saturday and Sunday on my work-life balance talk, clearly missing the point of my own address. I have had an easy time identifying the topic for my Presidential Address because it is an issue that I have struggled with over the past several years, particularly since Dr Seeger's passing and my transition to the Division Chief. I think that the biggest challenge of the talk has been the actual introduction and establishing the relevance or framing the issue. When I completed my training in 1994, I sat down and made a detailed list of my academic and personal priorities for my career. I envisioned working out in the morning, starting work at 7 am, leaving work at 6 pm, working a half-day on Saturday, and then spending the balance of my noncall weekends with my family. Not long after I started in Gainesville, one of my partners left and I transitioned across the street from the Veterans Affairs hospital to the university hospital. Not surprisingly, the clinical workload increased, and my day got a little bit longer. As I marched through the academic ranks and assumed more responsibilities, the demands on my time increased and the academic mission was relegated primarily to evenings and weekends. Sometime in the early part of the century, I found myself way behind on a chapter for the Greenfield textbook, and I started working on Saturday afternoons to catch up. Thereafter, most Saturdays I would sit at the island in our kitchen and work on my laptop, trying to keep up or at least not fall too far behind on my outstanding responsibilities. Indeed, my youngest child likes to imitate me by putting on my glasses, sitting at the island, and pretending to type. When Dr Seeger passed away and one of my other former partners left, our group went from a total of seven surgeons to five. The collective response of the group was to bear the additional clinical and academic burdens by simply working harder. I found that if I came in to work at 5:30 am, I could get some work done before my other responsibilities started, and I could operate into the evenings to keep up with a seemingly endless list of patients. In addition, I found that I could get up at 5:00 am on Sundays and get some work done before the kids got up. Before too much longer, my Sunday morning work effort extended into Sunday afternoon, and I found myself working 10 to 12 hours per weekend day. The only good thing about my evolving schedule was that Mondays weren't too bad in terms of the quantity of outstanding work if I worked all weekend. Not surprisingly, as my work schedule expanded to fill most of my waking hours, I found that I was significantly less engaged with family and had largely abandoned the outside activities that I had enjoyed. The timing of Dr Seeger's passing corresponded to my third child's entering ninth grade, and in many ways I feel that I largely missed his high-school experience. My younger children have remarked that I spent far more time with their oldest siblings while they were growing up, and painfully I must concede that they are likely correct, given the parallel changes in my work demands. Similarly, I rarely found time to golf or fish and, perhaps more worrisome, little time to exercise and stay in shape. During the evolution of my work life, I felt my personality changing in a way that I became less tolerant and my threshold for becoming angry was much lower. A few years ago, I went to a leadership course at our institution and had a personality assessment as part of the course. I learned that my strategies for dealing with conflict were to be a nice guy initially, data driven secondarily, and then to be aggressive (ie, a jerk) as the conflict escalated. I found myself reaching this last stage too frequently, oftentimes over fairly trivial or inconsequential events, such as the preoperative permits not being ready or small anesthesia-related delays bringing the patients back to the operating room. Unfortunately, I found that I was bringing my work-related stresses home at night, with my wife and children asking about my "mental health" or what kind of day I had at work. I had a difficult time identifying a solution for my expanding workload other than to simply work harder or step down as the Division Chief and become just a clinical surgeon. Indeed, I would often reflect about how soon I could possibly retire and what nonacademic things that I would do during my retirement. These internal challenges were occurring despite the fact that my academic career was moving along, our clinical practice was tremendous, I had great partners, and the Division was excelling in all of the academic missions. Furthermore, I was conflicted by a tremendous sense of responsibility to the Division, particularly the junior faculty members that I helped recruit. The cost of success was steep, and I had this feeling that I was underperforming in all areas (ie, inadequate husband, father, surgeon, mentor, division chief) and was at risk for a major career-meltdown that would potentially jeopardize many of my accomplishments, both on a personal and Divisional level. A series of events have provided some further insight into my work-life balance struggles and precipitated a change or at least a better understanding. During the past academic year, we had a visiting professor in the Department as part of our educational effort. Since he was an old friend and co-resident, we had the opportunity to spend some time together and catch up on old times. During the discussion, we had a lively, engaging discussion about one of his passions outside of the hospital. At the end of the discussion, he asked me what I liked to do outside of the hospital, and, sheepishly, I had to admit that what I did was mostly work. Similarly, we were recruiting for a new faculty member, and one of my consistent messages to the candidates was that we have a great job but "we work really hard." I think that my real epiphany came last spring during the time when I was preparing a potentially exciting proposal for the University of Florida Health Board of Directors to build a new cardiovascular tower. During an Executive Committee Meeting of the Department, I got in a heated argument with our Chairman about a trivial financial matter (ie, the amount of money that the Division could spend on the annual Fellowship graduation dinner), justifying the request based on our profitability and how hard we worked in the Division. Shortly thereafter, during our monthly Chairman–Division Chief meeting, I apologized for my behavior, stating that the Division was working very hard and couldn't do much more, and he said that I was "burned out." Yes, I had to concede that I was burned out. As I reflected on my own personal struggles with the work-life balance and the concept of being burned out, it dawned on me that my struggles are really "our" struggles as surgeons and particularly vascular surgeons. The issues that I have dealt with are likely no different from those of other surgeons in academic or practice settings, and I suspect that everyone has their own similar story. These work-life-related challenges and the inherent stress associated with our profession are likely responsible for a whole host of behavioral and health-related issues, including general lack of civility, abusive behavior, anger management, substance abuse, divorce, depression, and suicide. Furthermore, I suspect that we have all been touched by all of these events as we look across our own divisions, departments, organizations, and profession. Burnout is a psychological syndrome in response to chronic emotion and interpersonal stressors on the job characterized by three components: overwhelming exhaustion, cynicism and detachment from the job, and inefficiency or lack of accomplishment.1Maslach C. Schaufeli W.B. Leiter M.P. Job burnout.Annu Rev Psychol. 2001; 52: 397-422Crossref PubMed Scopus (2084) Google Scholar Alternatively, it has been referred to as "compassion fatigue," and this definition may be more appropriate for surgeons and other health care providers. The term originated from a 1961 novel by Graham Greene entitled A Burn-out Case, in which a tormented and disillusioned architect withdraws from his job and moves to the African jungle.1Maslach C. Schaufeli W.B. Leiter M.P. Job burnout.Annu Rev Psychol. 2001; 52: 397-422Crossref PubMed Scopus (2084) Google Scholar Notably, burnout is related to the context of work and is a distinctly different form of depression that pervades all aspects of life. The seminal paper on work-related stress and surgeon burnout was published by Campbell et al.2Campbell Jr., D.A. Sonnad S.S. Eckhauser F.E. Campbell K.K. Greenfield L.J. Burnout among American surgeons.Surgery. 2001; 130 (discussion: 702-5): 696-702Abstract Full Text Full Text PDF PubMed Scopus (151) Google Scholar The authors surveyed surgical residents from the University of Michigan (n = 1222) and the Midwest Surgical Society (n = 484) using the Maslach Burnout Index and an internally generated supplemental survey (overall response rate, 44%). The Maslach Burnout Index is a proprietary, established research tool that is composed of 22 questions. The responses are graded on a scale of 0 to 5 (ie, 0 = never, 5 = a few times a week), and the point totals are broken down into levels considered high, moderate, or low using previously validated cutoffs for the three components of the burnout condition: emotional exhaustion, depersonalization, and low personal accomplishment. As an example, questions in the Maslach Burnout Index include "I feel emotionally drained from my work" and "I worry that this job is hardening me emotionally." The responses were analyzed by practice setting (ie, private, academic, academic affiliated), and the responding surgeons were predominantly middle aged (50 ± 10 years), married (>95%) white (≥95%) men with children (3 ± 1) who had been in practice for approximately 20 years. Notably, the only differences in the demographic variables based on practice settings were that the surgeons in practice did more cases annually (private, 419 ± 367; academic, 328 ± 198) but took more vacation (private, 5 ± 2 weeks; academic, 3 ± 1 weeks). The authors reported that 32% of the respondents scored high for emotional exhaustion, 13% scored high for depersonalization, whereas 4% were low for personal accomplishment (Table I). When the burnout subscales were correlated with the demographics, the authors found an inverse relationship between surgeon age, years in practice, and number of children but no relationship with number of cases or practice settings. Further analysis using their supplemental questions and the burnout subscales demonstrated similar findings supporting the disturbing observation that younger surgeons found less meaning in their work, had more difficulty maintaining a work-life balance, and had a harder time maintaining relationships.Table INumber of respondents falling into low, moderate, and high levels for the three burnout subscales among the 759 surgeons responding to the survey by Campbell et al2Campbell Jr., D.A. Sonnad S.S. Eckhauser F.E. Campbell K.K. Greenfield L.J. Burnout among American surgeons.Surgery. 2001; 130 (discussion: 702-5): 696-702Abstract Full Text Full Text PDF PubMed Scopus (151) Google ScholarReproduced with permission from Campbell DA Jr, Sonnad SS, Eckhauser FE, Campbell KK, Greenfield LJ. Burnout among American surgeons. Surgery 2001;130:696-702.ScaleLow, No. (%)Moderate, No. (%)High, No. (%)EE213 (37)181 (31)183 (32)DP357 (62)138 (24)76 (13)PA24 (4)72 (13)452 (82)DP, depersonalization; EE, emotional exhaustion; PA, personal accomplishment. Open table in a new tab DP, depersonalization; EE, emotional exhaustion; PA, personal accomplishment. The American College of Surgeons (ACS) has performed a comprehensive analysis of burnout and career satisfaction among American surgeons.3Shanafelt T.D. Balch C.M. Bechamps G.J. Russell T. Dyrbye L. Satele D. et al.Burnout and career satisfaction among American surgeons.Ann Surg. 2009; 250: 463-471Crossref PubMed Scopus (0) Google Scholar The members of the American College (n = 24,922) were surveyed with the Maslach Burnout Index, the Primary Care Evaluation of Mental Disorders, and the Medical Outcomes Study Short Form (SF-12), with the last two survey tools used to assess for depression and mental/physical health, respectively (overall response rate, 32%). The overall demographics were similar to the survey by Campbell et al2Campbell Jr., D.A. Sonnad S.S. Eckhauser F.E. Campbell K.K. Greenfield L.J. Burnout among American surgeons.Surgery. 2001; 130 (discussion: 702-5): 696-702Abstract Full Text Full Text PDF PubMed Scopus (151) Google Scholar in terms of age (median, 51 years), gender (male, 87%), marital status (married/partner, 90%; history of divorce, 21%), parenting (children, 88%), and duration of practice (median, 18 years). The survey respondents worked a median of 60 hours per week with a median of 16 hours in the operating room and two nights of call. Notably, 30% of the respondents admitted working more than 70 hours per week. The authors reported that 40% of the respondents were burned out while 30% screened positive for depression and 28% and 11% scored 0.5 standard deviation below the population norm for the mental and physical quality of life scores, respectively (Table II). Somewhat surprisingly, 71% of the respondents were happy with their career choice, stating that they would choose to become a physician again, although only 51% would recommend that their children become a physician and only 36% felt that their career choice left enough time for the family and personal life. Multivariate analysis demonstrated that subspecialty, young children (≤21 years), incentive pay model, nonphysician spouses in health care, number of call nights per week, hours worked per week, and years in practice were all associated with burnout, whereas physician age, children, and ≥50% of time dedicated to nonpatient care activities were all protective (Table III). Among the surgeon specialties, trauma surgery, otolaryngology, urology, vascular surgery, and general surgery were associated with a higher incidence of burnout. Notably, the "absence of burnout" was the most important determinant in their multivariate analysis looking at specialty choice and career satisfaction.Table IICareer satisfaction, burnout depression, and quality of life among the 7905 members of the American College of Surgeons (ACS) who participated in the survey study3Shanafelt T.D. Balch C.M. Bechamps G.J. Russell T. Dyrbye L. Satele D. et al.Burnout and career satisfaction among American surgeons.Ann Surg. 2009; 250: 463-471Crossref PubMed Scopus (0) Google ScholarReproduced with permission from Shanafelt TD, Balch CM, Bechamps GJ, Russell T, Dyrbye L, Satele D, et al. Burnout and career satisfaction among American surgeons. Ann Surg 2009;250:463-71.Median, No. (%), or mean ± SDBurnout indicesaParticipants with high scores on the EE (score >27) and DP (score >10) subscales or low scores on the PA subscale (score 27) and DP (score >10) subscales or low scores on the PA subscale (score 1 indicate increased risk of burnout; OR <1 indicate lower risk of burnout.P valueSubspecialty choicebTrauma (OR, 1.56); Urologic (OR, 1.48); Otolaryngology (OR, 1.34); Vascular (OR, 1.36); General (OR, 1.17).1.2-1.6All <.009Youngest child ≤age 211.54<.001Compensation = incentive pay based entirely on billing1.37<.001Spouse works as other healthcare professional (nurse, pharmacist, etc.)1.23.004Number of nights on call per week (each additional night)1.05<.001Number of years in practice (each additional year)1.03<.001Hours worked per week (each additional hour)1.02<.001Age (each additional year older)0.96<.001Has children0.82.006>50% time dedicated to nonpatient care (research, admin)0.81.035OR, Odds ratio.a OR >1 indicate increased risk of burnout; OR 80 hours per week was associated with an increased incidence of burnout (50%), a positive depression screen (39%), medical errors within the past 3 months (11%), work-home conflicts (66%), and a decreased incidence of career satisfaction. Interestingly, two thirds of the responding surgeons, including those who worked >80 hours per week, did not want externally imposed limitations on their work effort. Shanafelt et al7Shanafelt T.D. Balch C.M. Bechamps G. Russell T. Dyrbye L. Satele D. et al.Burnout and medical errors among American surgeons.Ann Surg. 2010; 251: 995-1000Crossref PubMed Scopus (1162) Google Scholar reported that 9% of the responding surgeons committed a clinical error within the last 3 months, with the majority due to individual causes (rather than systems issues). The authors reported that a positive depression screen and burnout were the strongest predictors of a medical error in their multivariate analysis. Dyrbye et al6Dyrbye L.N. Shanafelt T.D. Balch C.M. Satele D. Sloan J. Freischlag J. Relationship between work-home conflicts and burnout among American surgeons: a comparison by sex.Arch Surg. 2011; 146: 211-217Crossref PubMed Scopus (336) Google Scholar reported that 53% of the surgeons experienced a work-home conflict within the last 3 weeks, whereas Oreskovich et al10Oreskovich M.R. Kaups K.L. Balch C.M. Hanks J.B. Satele D. Sloan J. et al.Prevalence of alcohol use disorders among American surgeons.Arch Surg. 2012; 147: 168-174Crossref PubMed Scopus (294) Google Scholar reported that the incidence of alcohol abuse/dependence was 15% (male, 14%; female, 26%) using the validated AUDIT-C survey (Fig 1). Review of the AUDIT-C survey and scoring system (see Fig 1 legend) illustrates that having a drink more than four nights a week is considered misuse for a male surgeon and abuse for a female surgeon. Perhaps most disturbing, Shanafelt et al11Shanafelt T.D. Balch C.M. Dyrbye L. Bechamps G. Russell T. Satele D. et al.Special report: suicidal ideation among American surgeons.Arch Surg. 2011; 146: 54-62Crossref PubMed Scopus (509) Google Scholar reported that the incidence of suicide ideation among surgeon respondents was 6% (ie, 1 of 15 surgeons) and that a positive screen for depression (odds ratio [OR], 7.0), burnout (OR, 1.9), and a perceived medical error within the past 3 months (OR, 1.9) were the leading predictors on multivariate analysis. Among those surgeons experiencing suicide ideation, only 26% sought professional help. The results detailed must be interpreted with some caution, given the "survey" nature of the study and the response rates (Campbell et al,2Campbell Jr., D.A. Sonnad S.S. Eckhauser F.E. Campbell K.K. Greenfield L.J. Burnout among American surgeons.Surgery. 2001; 130 (discussion: 702-5): 696-702Abstract Full Text Full Text PDF PubMed Scopus (151) Google Scholar 44%; ACS,3Shanafelt T.D. Balch C.M. Bechamps G.J. Russell T. Dyrbye L. Satele D. et al.Burnout and career satisfaction among American surgeons.Ann Surg. 2009; 250: 463-471Crossref PubMed Scopus (0) Google Scholar 32%), despite the fact that the findings were remarkably similar. It is not clear whether the subset that responded reflects the larger cohort or, more specifically, whether the burned out and depressed surgeons were more or less likely to complete the survey. Furthermore, the cross-sectional nature of the survey makes it impossible to determine whether there was a true cause-effect relationship for many of the identified factors. Last, there were likely multiple factors associated with being burned out that were not assessed. An alternative, more encouraging view of the surgeon lifestyle and career satisfaction was provided by Harms et al12Harms B.A. Heise C.P. Gould J.C. Starling J.R. A 25-year single institution analysis of health, practice, and fate of general surgeons.Ann Surg. 2005; 242 (discussion: 526-9): 520-526PubMed Google Scholar in their analysis designed to define the natural history of general surgeons. The authors conducted personal interviews (ie, telephone or personal) with 110 of 114 (97%) former general surgery residents (1978-2002) at the University of Wisconsin. They reported that 74% of the surgeons described their career satisfaction as excellent, with only 14% describing severe job-related stress and 11% wishing that they had more time to spend on their personal or family life. Thirteen percent of the surgeons left clinical practice (four involuntarily because of substance abuse problems), whereas the overall incidence of alcohol/substance abuse was 7% with a suicide rate of <1%. Notably, 63% of the surgeons surveyed stated that they exercised at least three times per week. Among those surgeons ≥50 years of age, 50%
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