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Artigo Revisado por pares
BIBTEX RIS

Reducing employees' turnover in transactional services: a Lean Six Sigma case study

2010; Emerald Publishing Limited; Volume: 59; Issue: 7 Linguagem: Inglês

10.1108/17410401011075666

ISSN

1758-6658

Autores

Alessandro Laureani, Jiju Antony,

Tópico(s)

Customer Service Quality and Loyalty

Resumo

Purpose – The case study aims to illustrate the application of Lean Six Sigma into the human resource (HR) function of a service industry corporation.

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