A speech-act-based office modeling approach
1988; Association for Computing Machinery; Volume: 6; Issue: 2 Linguagem: Inglês
10.1145/45941.214328
ISSN1558-1152
AutoresEsa Auramäki, Erkki Lehtinen, Kalle Lyytinen,
Tópico(s)Speech and dialogue systems
ResumoIn this paper methods and principles that help to analyze offices as systems of communicative action are explored. In communicative action, office agents create commitments through symbolic means. A SAMPO (Speech-Act-based office Modeling aPprOach), which studies office activities as a series of speech acts creating, maintaining, modifying, reporting, and terminating commitments, is presented. The main steps and methods in the office system specification are outlined and their application illustrated through a simple example. In the final section advantages and disadvantages in the SAMPO are noted and some research directions for the future are suggested.
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