High-Performing (and Threshold) Competencies for Group Facilitators
2006; Routledge; Volume: 6; Issue: 4 Linguagem: Inglês
10.1080/14697010601087115
ISSN1479-1811
Autores Tópico(s)International Student and Expatriate Challenges
ResumoAbstract This paper proposes a model of group facilitator competencies, produced as a result of a doctoral research study. This research was undertaken in the context of group facilitation in a workshop environment, where several people meet in a face-to-face situation, under the guidance of one or more people taking the role of workshop or group facilitator. An overview of the research strategy and design is presented, followed by the research findings. The research study was qualitative and the design closely followed the framework of building theory from case studies described by Eisenhardt (1989) and the approach of developing competency models recommended by Spencer and Spencer (1993, Competencies at Work: Models for Superior performance New York: John Wiley and Sons). This investigation was a qualitative study, resulting in 47 interviews with facilitators and clients, along with the corresponding workshop observations. The research was conducted at British Airways, British Telecom and other companies supplying and using facilitation services. This resulted in a proposed facilitator competency model. In order to increase the validity of this research, an instrument was developed and a further study was undertaken to investigate the validity of the proposed model in a wider, more diverse group of facilitators and clients of facilitation. There were 101 respondents to this validation survey. This paper describes the principle findings of this study.
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