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Students' trust, value and loyalty: evidence from higher education in Brazil

2012; Taylor & Francis; Volume: 22; Issue: 1 Linguagem: Inglês

10.1080/08841241.2012.705796

1540-7144

Cláudio Hoffmann Sampaio, Marcelo Gattermann Perin, Cláudia Simões, Hamilton Luis Kleinowski,

Organizational Leadership and Management Strategies

This paper focuses on students' perception of value, trust and loyalty and how these constructs connect in the context of higher education in Brazil. For this endeavor we conducted a survey among undergraduate business students in Brazil. The findings suggest that trust in faculty and trust in staff positively affects students' trust in management policies and practices; trust in management policies and practices and trust in faculty positively impacts on perceived value; and, perceived value strongly affects student loyalty.