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Evaluation of the RAINN National Sexual Assault Online Hotline

2008; Taylor & Francis; Volume: 26; Issue: 2-4 Linguagem: Inglês

10.1080/15228830802094783

1522-8991

Jerry Finn, Penelope Hughes,

Information and Cyber Security

ABSTRACT This article describes the evaluation of rainn National Sexual Assault Online Hotline, a new model for delivery of rape and sexual assault crisis services through a secure, confidential chat-based online hotline. Outcome data from 623 visitors and 54 volunteers for the first 11 months of the program are presented. The results indicate that the model is viable and useful for approximately 80 percent of visitors, and volunteers are satisfied with the program. Recommendations for program development and further research are presented.