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Corporate World Wide Web Pages: Serving the News Media and Other Publics

1999; SAGE Publishing; Volume: 76; Issue: 3 Linguagem: Inglês

10.1177/107769909907600304

2161-430X

Stuart L. Esrock, Greg Leichty,

Media Studies and Communication

Against the backdrop of the rapid growth of the Internet, this research study investigates the intersection between corporate World Wide Web pages and the publics they serve. Content analysis revealed that, while the typical corporate Web page is used to service news media, customers, and the financial community, it is not being used to its fullest potential to communicate simultaneously with other audiences. Through a cluster analysis procedure, the researchers found about one-third of corporate Web sites are assertively used to communicate with a multiplicity of audiences in a variety of information formats.