Portal de Periódicos da CAPES

Learning from the experience of recovery: The turnaround of poorly performing local authorities

2005; Taylor & Francis; Volume: 31; Issue: 5 Linguagem: Inglês

10.1080/03003930500293674

1743-9388

David A. Turner, Philip Whiteman,

Healthcare innovation and challenges

Abstract This paper sets out the findings of a three-year research investigation into the experiences of 15 case study local authorities in turning around poor performance. The 'poor' rating was determined through Comprehensive Performance Assessment (CPA). In some authorities the CPA score itself proved a sufficient trigger for turnaround to begin. In others the picture is more complex. Turnaround is variable in terms of speed, intensity and the success of the mechanisms employed. Success, though partially determined by a combination of contextual factors, can be greatly enhanced by a combination of cognition, capacity and capability. This paper seeks to explain the approaches adopted and the successes achieved and outlines a research agenda for the next phase of the turnaround process.