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Avaliação de Usabilidade: Uma Revisão Sistemática da Literatura

2013; AISTI; Issue: 11 Linguagem: Inglês

10.4304/risti.11.31-44

2183-0126

Ana Isabel Martins, Alexandra Queirós, Nelson Pacheco Rocha, Beatriz Sousa Santos,

Green IT and Sustainability

The aim of this study is to identify, analyze and classify the methods described in the literature for the evaluation of the usability of products and services based on information and communication technologies. The methodology used was a systematic review of the literature. The studies included in the analysis were classified according to the models (empirical or analytical), methods (test, inquiry, inspection or controlled experiment) and techniques used. A total of 2116 studies were included in the survey, of which 1308 were classified. The inquiry method was the most frequent in this review, followed by the test method, the inspection method and, finally, the controlled experiment method. A combination of methods is relatively common, especially the