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Patients' Perception of Hospital Care in the United States

2008; Massachusetts Medical Society; Volume: 359; Issue: 18 Linguagem: Inglês

10.1056/nejmsa0804116

1533-4406

Ashish K. Jha, E. John Orav, Jie Zheng, Arnold M. Epstein,

Primary Care and Health Outcomes

Patients' perceptions of their care, especially in the hospital setting, are not well known. Data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provide a portrait of patients' experiences in U.S. hospitals.