Effective, safe, and a good patient experience
2009; BMJ; Volume: 339; Issue: oct22 1 Linguagem: Inglês
10.1136/bmj.b4346
ISSN0959-8138
Autores Tópico(s)Patient Satisfaction in Healthcare
ResumoWe talk a lot about improving the quality of health care. But until recently if you asked people what they meant by quality you got a range of unmemorable answers. Then came the cumulative work of Sheila Leatherman and her colleagues, and in the UK Ara Darzi’s 2008 High Quality Care for All . Now everyone I talk to is using the same language: quality means clinical effectiveness, safety, and a good experience for the patient. This week’s BMJ has something to say on all three. On clinical effectiveness, Barbara Kuijper and colleagues ask what’s the right non-surgical approach …
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