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Dimensions of e‐quality

2002; Emerald Publishing Limited; Volume: 19; Issue: 3 Linguagem: Inglês

10.1108/02656710210415668

1758-6682

Christian N. Madu, A. Madu,

Service-Oriented Architecture and Web Services

Abstract The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.