Portal de Periódicos da CAPES

Workload Measurement: A Tool for Accountability

1994; SAGE Publishing; Volume: 57; Issue: 11 Linguagem: Inglês

10.1177/030802269405701105

1477-6006

Karen R. Whalley Hammell, Donna Bjore,

Software System Performance and Reliability

Measurement of workload practice is the cornerstone of management. Fundamental to the issue of workload measurement and any subsequent costing is the sensitivity of the tool used for data collection. It is proposed that the use of an appropriate tool for the collection of data will enable the provision of an improved service to both consumer and funding agency. This article presents one data collection tool, which has enabled a detailed analysis of present workload and has provided data for service planning and staffing projections.