Careful what you measure
2007; BMJ; Volume: 335; Issue: 7629 Linguagem: Inglês
10.1136/bmj.39406.590822.47
ISSN0959-8138
Autores Tópico(s)Healthcare Quality and Management
ResumoBack in the 1920s, workers at the Hawthorne electrical factory in Cicero, Illinois, were given better lighting and their productivity improved. Further investigation found that the same improvement could be achieved by almost any change to their environment. One version of what has since become known as the Hawthorne effect says that the very act of measuring something changes what people do. It's one reason why we must choose wisely what we measure in health care. This week, in the fourth article in our series on performance measurement, Iona Heath and colleagues add a plea for more clinically meaningful measures …
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