The Selection of Banks and Banking Services among Corporate Customers in South Africa
1989; Emerald Publishing Limited; Volume: 7; Issue: 5 Linguagem: Inglês
10.1108/02652328910134662
ISSN1758-5937
AutoresPeter W. Turnbull, Michael Gibbs,
Tópico(s)Securities Regulation and Market Practices
ResumoFindings are presented from an empirical study focused on the banking behaviour of corporate customers in South Africa. The selection of banks and bank services were investigated: the most important factors in selection were found to be quality of service, quality of staff, the nature of relationships with managers, and price of services. Further, although most of the responding companies had split banking arrangements, strong loyalty existed between organisations and their lead commercial banks.
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