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Eustress, distress, and interpretation in occupational stress

2003; Emerald Publishing Limited; Volume: 18; Issue: 7 Linguagem: Inglês

10.1108/02683940310502412

1758-7778

Mark Le Fevre, Jonathan Matheny, Gregory S. Kolt,

Emotional Labor in Professions

We examine the concepts of stress, distress, and eustress and develop three tenets that are used to relate these concepts to three major theories or models of occupational stress. Selye's concept of eustress or “good stress” appears to be largely ignored in the literature, while the Yerkes Dodson Law is illustrated as a model for management practice. We suggest that the meaning assigned to the word stress has shifted from Selye's original formulation, and that this shift, in conjunction with the use of the Yerkes Dodson Law leads to inappropriate management of stress in organizations. We conclude that the concept that some stress is good and enhances performance should be rejected in favour of more useful and accurate concepts.