Consumer perceived risk: conceptualisations and models
1999; Emerald Publishing Limited; Volume: 33; Issue: 1/2 Linguagem: Inglês
10.1108/03090569910249229
ISSN1758-7123
Autores Tópico(s)Consumer Retail Behavior Studies
ResumoReviews the literature on consumer‐perceived risk over the past 30 years. The review begins by establishing perceived risk’s relationship with related marketing constructs such as involvement and trust. It then tackles some debates within the literature, concerning subjective and objective risk and differences between the concepts of risk and uncertainty. It describes how different models have been devised and operationalised to measure risk and how these have developed over the years. Aims to identify and report the theoretical and model developments over the past 30 years and to propose criteria which researchers can use in deciding the most useful model for their own research. The criteria are: understanding, prediction, suitability for reliability and validity assessment, practicality and usability. It is suggested that the basic two‐component model is still the most generally useful for researchers and practitioners alike.
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