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Telephone Sales Manpower Planning at Qantas

1979; Institute for Operations Research and the Management Sciences; Volume: 9; Issue: 3 Linguagem: Inglês

10.1287/inte.9.3.1

1526-551X

Adel Gaballa, W. Pearce,

Vehicle Routing Optimization Methods

When the traditional procedure for planning annual manpower requirements for the telephone sales reservation offices of Qantas Airways was replaced by a model utilizing queueing and integer linear programming techniques, savings in excess of US$235,000 were realized in staff reductions over a two-year period, and investigation into applications in several other Qantas service areas continues. Relationships of staff size to waiting time and service time are also evaluated.