Portal de Periódicos da CAPES

HUMAN SERVICE MANAGEMENT:

1982; Haworth Press; Volume: 6; Issue: 1 Linguagem: Inglês

10.1300/j147v06n01_01

1544-4376

James L. Wölk, Ina F. Way, Mary Ann Bleeke,

Social Policy and Reform Studies

The authors focus on the importance of interpersonal skills for the human service manager. Utilizing the significant replication of Mintzberg's study, with eight human services managers, the primacy of communication skills is emphasized. The authors conclude that management is a contingency activity; that personnel require contact to verify their feelings, attitudes, and decisions; and that organizational issues are essentially political in nature and respond to political solutions. Counsel, negotiation, persuasion, and consensus-building are viewed as corollaries of sound interpersonal skills.