Portal de Periódicos da CAPES

The Technology Acceptance Model

2004; IGI Global; Volume: 16; Issue: 1 Linguagem: Inglês

10.4018/joeuc.2004010104

1546-5012

Qingxiong Ma, Liping Liu,

Customer Service Quality and Loyalty

The technology acceptance model proposes that perceived ease of use and perceived usefulness predict the acceptance of information technology. Since its inception, the model has been tested with various applications in tens of studies and has become the most widely applied model of user acceptance and usage. Nevertheless, the reported findings on the model are mixed in terms of statistical significance, direction, and magnitude. In this study, we conducted a meta-analysis based on 26 selected empirical studies in order to synthesize the empirical evidence. The results suggest that both the correlation between usefulness and acceptance, and that between usefulness and ease of use are somewhat strong. However, the relationship between ease of use and acceptance is weak, and its significance does not pass the fail-safe test.