Portal de Periódicos da CAPES

Seleção de uma abordagem de gestão de investimentos em Sistemas e Tecnologias da Informação

2012; AISTI; Issue: 10 Linguagem: Inglês

10.4304/risti.10.35-50

2183-0126

Jorge Gomes, Mário Rom�ão,

ERP Systems Implementation and Impact

We are living in a period of enormous technological transformations and the organizations face new opportunities that the IS/IT implementations provide, hoping that these investments will help to increase productivity and business prosperity.Meanwhile, several studies performed in public and private sectors have proven that the investments done in IS/IT have not brought the expected benefits.One of the crucial aspects of the IS/IT investments management is the identification of the potential benefits and the guarantee that these benefits will be achieved.RISTI, N.º 10, 12/2012The identification of business benefits is difficult, namely the intangible benefits.Additionally, there is strong evidence that traditional financial methods are not suitable to evaluate IS/IT investments.As a consequence, organizations should implement correct benefit management methods.In this paper the authors selected a management approach for IS/IT investments governance, by comparing four known management evaluation frameworks.