Using Groupware in Quality Management Programs
1997; Taylor & Francis; Volume: 14; Issue: 2 Linguagem: Inglês
10.1080/10580539708907046
ISSN1934-8703
AutoresNereu F. Kock, Robert J. McQueen,
Tópico(s)Software Engineering Techniques and Practices
ResumoAbstract Groupware technology has great but untapped potential to streamline and improve the group and documentation activities that are paramount in quality management efforts. Matching four groupware applications to the steps of a typical quality management methodology provides practical guidance on how to use groupware in support of quality management procedures. Additional informationNotes on contributorsNereu F. Kock NEREU F. KOCK, JR., is a doctoral student in the department of management systems at the University of Waikato in New Zealand and a consultant in business process reengineering Robert J. McQueen ROBERT J. McQUEEN is a senior lecturer in the department of management at the University of Waikato
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