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Shed light on the black box: how Deutsche Post DHL achieved global transparency over payroll processes

2009; Emerald Publishing Limited; Volume: 8; Issue: 5 Linguagem: Inglês

10.1108/14754390910976807

1758-8537

Christopher Jereb, Ruth Kuchem, Werner Sohn,

ICT Impact and Policies

Purpose – The purpose of this paper is to describe how Deutsche Post DHL's HR shared service center organization enhanced its KPI system (scorecard) by moving it towards a more operational, detailed and process‐oriented measurement level.