Using Social Network Analysis to Measure IT-Enabled Business Process Performance
2009; Taylor & Francis; Volume: 26; Issue: 1 Linguagem: Inglês
10.1080/10580530802557762
ISSN1934-8703
Autores Tópico(s)Complex Network Analysis Techniques
ResumoAbstract Abstract This study demonstrates how social network analysis (SNA) theory supports the task of designing IT-enabled business processes by providing social network measures for evaluating alternative process designs. These measures offer better information for process designers who are faced with making IT investment tradeoffs, especially as the process design task is being undertaken. A seven step methodology is proposed, demonstrated with the help of two case studies showcasing the robustness and flexibility of SNA measures. Keywords: social network analysissociometrysix degrees of separationIT-enabled business transformationbusiness process reengineering (BPR)business process redesignprocess innovation Notes 1. Line from the critically acclaimed 1993 MGM movie "Six Degrees of Separation," directed by Fred Schepisi, Writer and Screenplay John Guare. 2. The author agreed on anonymity with the two companies in order to publish the results of the study.
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