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"Trust Me...": Psychological and Behavioral Predictors of Perceived Physician Empathy.

2007; American Psychological Association; Volume: 92; Issue: 2 Linguagem: Inglês

10.1037/0021-9010.92.2.519

1939-1854

Jo Silvester, Fiona Patterson, Anna Koczwara, Eamonn Ferguson,

Communication in Education and Healthcare

A socio-cognitive model of distal and proximal predictors of empathic judgments was tested among 100 physicians.It was hypothesized that physician perceived control would impact upon empathy ratings via physician communication style.Specifically, physicians with high-perceived control would use more open communication and be rated as more empathic.Physicians with low-perceived control would use a controlling communication style and be rated as less empathic.Physicians completed a medical attribution questionnaire prior to a structured patient consultation exercise, during which patients and assessors rated physician empathy.The exercise was audiotaped, transcribed and content analyzed for verbal behaviors.Support was found for the hypotheses, however, patients but not medical assessors associated empathy with reassurance and provision of medical information.