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A Model of the Causes of Management Turnover in Hotels

2001; SAGE Publishing; Volume: 25; Issue: 1 Linguagem: Inglês

10.1177/109634800102500103

1557-7554

Lawrence D. Stalcup, Thomas Pearson,

Workaholism, burnout, and well-being

The purpose of this study was to develop and test a comprehensive model of the causes of management turnover in cases where there is a breakdown in the employee-employer relationship. To accomplish this, the research employed three methodological tools not commonly used in hospitality research: triangulation, content analysis of qualitative data, and the use of structured phone interviews as a substitute for a survey. The use of these techniques proved to be invaluable in analyzing the problem. Data were collected through three studies: a qualitative study of industry experts, a survey of 206 hotel general managers, and interviews with 90 hotel managers who had left a position in the previous year. The results strongly support the completeness of the model and give some indications of the relative importance of the various causes.