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Deregulation, competition, and performance measurement of an African airport: The case of Kotoka international airport of Ghana

2012; Wiley; Volume: 54; Issue: 4 Linguagem: Inglês

10.1002/tie.21482

1520-6874

Cynthia Akwei, Mathew Tsamenyi, Hadiza Sa'id,

Transportation Planning and Optimization

Abstract This article reports on the results of a case study that explores the performance measurement practice in one of the growing airports in Africa‐the Kotoka International Airport (KIA) of Ghana. The article also assesses the performance of the airport from the perspectives of three groups of stakeholders ‐the airlines, passengers, and the community. KIA, like other airports around the world, is facing unprecedented challenges in terms of traffic growth, deregulation and increased commercial focus, the globalization of airline and airport activity, and the need to be environmentally aware. To manage these challenges, there is the need for the airport authorities to be proactive and innovative in their approach to performance measurement. This requires focusing not only on financial performance but also on other measures such as quality of service and environmental performance. Though the airport measures financial and quality of service performance, it does not pay much attention to environmental performance, and this was reflected in the ratings provided by the community. © 2012 Wiley Periodicals, Inc.