Upward Communication in Industry: An Experiment
1980; SAGE Publishing; Volume: 33; Issue: 12 Linguagem: Inglês
10.1177/001872678003301204
ISSN1741-282X
Autores Tópico(s)Knowledge Management and Sharing
ResumoUpward communication in industry means sending information up the chain of command. This laboratory experiment tested three factors thought to affect the passing and distorting of upward-bound communications in two industrial organizations. Independent variables were job situation (problem or routine), trust in the immediate superior, and personal ambition. Multiple regression analysis produced statistical significance regarding distortion but not transmission of written messages.
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