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Cognizant enterprise maturity model (CEMM)

2001; Institute of Electrical and Electronics Engineers; Volume: 31; Issue: 4 Linguagem: Inglês

10.1109/5326.983928

1558-2442

U. Harigopal, A. Satyadas,

Technology Assessment and Management

Presents the cognizant enterprise maturity model (CEMM). The model provides tripartite usage of calibration, capability assessment and maturity advancement. The entry point is an organizational and departmental profiler that provides relevance measures based on fuzzy multicriteria group decision-making capabilities to key maturity areas (KMAs) identified for the five-level maturity model. These relevance measures allow organizations to weigh and score the KMAs and to nurture the model based on their own experience and on industry experience. Each KMA comes with a set of goals and abilities. CEMM relies on four criteria: (1) cognizant environments, (2) knowledge utilization and leverage, (3) the SEI's software CMM (capability maturity model) and people CMM, and (4) an adaptive enterprise, and it distinguishes between information and knowledge management (KM).