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Organizational re-engineering using systems modelling: Rediscovering the physics of the health service

1995; Oxford University Press; Volume: 12; Issue: 3-4 Linguagem: Inglês

10.1093/imammb/12.3-4.283

1477-8602

Eric Wolstenholme,

Complex Systems and Decision Making

This paper explores the general role of systems modelling and its specific use in the UK National Health Service for providing a balanced overview of change management which links organizational structure, strategy, and process. The maps and modelling tools of the method are described, together with an outline of how they can be used to simulate and test alternative interventions in complex organizations and to create a management focus on generic insights, accelerated business learning, and improved financial performance. A case study involving the use of systems modelling at the interface between the health service and community care is presented as a specific example of the method in action.