Case-based reasoning as a technique for knowledge management in business process redesign
2003; Academic Conferences and Publishing International; Volume: 1; Issue: 2 Linguagem: Inglês
ISSN
1479-4411
AutoresSelma Limam Mansar, Farhi Marir, Hajo A. Reijers,
Tópico(s)Semantic Web and Ontologies
ResumoBusiness Process Redesign (BPR) helps rethinking a process in order to enhance its performance. Practitioners have been developing methodologies to support BPR implementation. However, most methodologies lack actual guidance on deriving a process design threatening the success of BPR. In this paper, we suggest the use of a case-based reasoning technique (CBR) to support solving new problems by adapting previously successful solutions to similar problems to support redesigning new business processes by adapting previously successful redesign to similar business process. An implementation framework for BPR and the CBR's cyclical process are used as a knowledge management technical support to serve for the effective reuses of redesign methods as a knowledge creation and sharing mechanism.
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